FAQs

General

Pets are not allowed on coach tours.

Nature is the main attraction on many of our excursions, meaning that some day tours require short to medium long walks. If walking is required on the tour it will be mentioned in the tour description.

We recommend that you find a tour suitable to your needs. Please read the tour descriptions for further information on each tour.

 

In most tours they pick you up from hotels

You can buy as many tours as you like online, with one credit card payment. If you are buying multiple tours make sure that they don’t intersect and you have enough time between each. Allow extra time to account for delays caused by road conditions etc.

For example you can buy the Golden Circle at 09:00 and Blue Lagoon Express at 18:00, on the same day. You just need to follow our schedule. Pick up is always 30 minutes before departure.

Our tours are free-sale but seats can not be guaranteed unless you have it reserved or booked.

You also do not have to wait in line, once you are in Iceland, to arrange your booking.

All  tour can  Pick up and drop off from most of the hotels and guesthouses in Reykjavik are included in all day tours if booked in advance.

If you book online and you wish to be picked up for a day tour make sure you fill in the necessary information during your online checkout.

Pick up starts 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse.

Tours

Smoking is prohibited on board.

We try to provide you theone of the best bus fleet in Iceland. Fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4×4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. Constant supervision, maintenance and upkeep ensure the quality of the coaches and professional drivers enhance the safety of all passengers.

Most of the companies offer guidance in most of the tours. Guidance is in English. Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour).

Our tour guides are professionals with degrees in various languages and/or subjects relating to Icelandic tourism. Your guide tells you about the area you are visiting and leads the way throughout the tour. He will also be able to answer your questions, if you have any. Our aim is to offer quality tours that feature the different aspects of Iceland’s nature, history, culture and modern living.

All admission to sites, museums or exhibitions visited are included, unless otherwise stated in tour description.

Sturdy shoes and a warm outdoor wear should be worn when travelling in Iceland during any season.

Nature is the main attraction on many of the excursions and a short outdoor walk may be included to fully enjoy the tour.

You do not need to bring your passport for the day tours. If you are going snowmobiling you do need to bring a drivers license.

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

Visland Ehf, reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise.

No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of . All such losses and expenses are the personal liability of the traveler.

All our tours are on Free Sale basis and a confirmation from Visland Ehf is therefore not needed to confirm booking. However, seats cannot be guaranteed unless reserved or booked at least 1 hour before scheduled departure time.

If you want a pick up from your hotel, your booking should contain the following information: Name of tour requested, tour date, name of guests, accommodation, date of arrival and departure, arrival time and flight number, age of children traveling and other services included. Please book with at least 1 hour notice if you want to be picked up from you hotel or guesthouse.

Pick up starts 30 minutes before departure. Please be ready in time for your pick up in front of your hotel or guesthouse. The pick up is operated by smaller and bigger coaches throughout the city, dictated by accessibility.

Drop off starts after indicated arrival time. Please note that drop off locations may not be directly in front of your hotel or guesthouse dictated by actual conditions (e.g. narrow streets, coach size, roadworks, etc.).

Pick up and drop off for day tours operated by subcontractors may vary, please refer to each tour.

Guidance is in English.

Some tours are additionally guided in German, French or Scandinavian (maximum 2 languages per tour). Further information and details are listed with each tour.

Airport bus passengers are allowed to store two bags per person, weighing a maximum of 23 kg (50 lbs) each in the luggage compartment of the bus. Day tour passengers usually don’t bring that much luggage, except for tours that have drop off at Keflavik International Airport, e.g. some Blue Lagoon tours. Passengers can also take aboard one small carry-on item.

Visland Ehf take no liability for luggage, fragile valuables or perishable articles. All baggage must be claimed promptly upon arrival.

 

Bookings

We understand that your travel plans might change. You can easily change the dates for your booked tours with only one phone call: (+354) 7879483 by stopping by at one of our sales offices, or by sending us an email to info@visland.is You will need to quote your confirmation number to change your dates and give us all necessary information.

Please remember: Your date change must be requested at least a day before scheduled departure.

You can book for a group of people using our online booking system. Each booking must contain at least one adult.

Visland takes pride in tailor making and organizing tours for private groups from short trips within Reykjavik to full circle programs. Our fleet of modern coaches consists of 80 vehicles, varying from 6 to 70 seats and 4×4 coaches suitable for crossing un-bridged glacier rivers, hence reaching almost any destination in the highlands. For a tailor made tour for groups please send us an email to info@visland.is

You can expect up to 24 hours to pass before receiving a confirmation via email.

Try looking in your email’s ‘Trash’ or ‘Junk’ folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox.

If more than 24 hours have passed, or if you booked a tour with a short notice, send us an email to info@visland.is and we will get back to you. Please provide a phone number where you can be reached.

Visland Ehf reserves the rights to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Visland Ehf is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of Visland Ehf. All such losses and expenses are the personal liability of the traveler. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.

All cancellations should be in writing and notified at least 24 hours prior to departure. Cancellations received less than 24 hours prior to departure will be charged full price.

To request a refund please send us and email at refund@visland.is

You can always change your booking. Just make sure you do it in time, so pick up information can be changed. To change your booking contact us via e-mail, info@visland.is or by phoning (+354) 7879483. Please have all the necessary information at hand, including your confirmation letter.

All cancellations should be in writing and be notified 24 hours before departure.

 

If a tour is displayed online you can book it and be guaranteed a seat in the tour.

It is recommended that you print out your confirmation and bring it with you on paper for your tour. That helps us prevent delays and service you sooner, once you arrive for your tour.

Tour of the month

During and throughout the month advertised.

During and throughout the month advertised.

There is always one tour of the month available, every month of the year. Each one has the same 10% discount.

 

Pick up for the airport bus is available on request from most major hotels and the Youth Hostel, and should be booked at the hotel reception the evening before. Please check the correct pick up times from the reception staff if your accommodation provides this service.

There is a Airport bus for all arriving flights, also for the delayed ones. The airport bus departs app. 30-40 minutes after each arrival.

It is not possible to book seat, due to possible changes in the flight schedules.

It takes about 40-50 minutes to drive from BSI Bus Terminal to Keflavík Airport. This time is based on normal road and weather conditions.

 

Passengers with reduced mobility and using a manual wheelchair are more than welcome to join our day tours. Please advise your reduced mobility when booking a day tour in order for us to be able to make appropriate measures. Our staff assists as much as possible in moving to/from or within the bus.

Service on Coach

We do provide child seats. You just need to request for one prior to departure.

Unless specifically listed, meals and refreshments are not included. During all full day excursions there is a lunch stop at a local restaurant. For the tours, you can either bring your own lunch or buy it on the way. It is not allowed to have lunch on board the coach.

 

Prices and payments

If you wish to plan a special trip in Iceland for a group of people, please contact info@visland.is and have us make you an offer.

 

No, unfortunately we do not accept debit cards online. However, we accept debit cards in all of our sales offices in Iceland.

 

We accept the following cards as payment for your bookings: Visa, MasterCard.